Rachel qualified as a nurse in 2010 and began her career in haematology,
where she developed a strong foundation in specialist clinical care and patient
support. Seeking opportunities to broaden her skills and make a meaningful
impact, she later joined St Luke’s, where she has proudly worked for almost a
decade.
During her time at St Luke’s, Rachel has contributed across a wide range of
services. She spent several years working on the In Patient Centre, providing
compassionate, holistic care to patients and their families during some of the
most challenging moments of their lives. She later moved into the Community Team,
where she worked within the triage and helpline service, supporting patients,
families, and professionals by offering timely guidance, clinical expertise,
and responsive coordination of care.
More recently, Rachel transitioned into the Learning and Development Team,
where her focus is on delivering up-to-date, evidence-based education to staff
across the organisation. This includes supporting both clinical colleagues and non-clinical teams, ensuring that everyone has the knowledge and
confidence they need to provide exceptional care and service.
Alongside her learning and development role, Rachel also serves as a Freedom
to Speak Up Guardian, a role which provides a safe, supportive, and
confidential route for colleagues to raise concerns, championing an open
culture where every voice can be heard and valued.
Throughout her career, Rachel has remained committed to continuous
learning, collaboration, and the values of compassionate, person-centred care
that shapes everything she does.