PLEASE BE AWARE THAT THERE IS NO ON STREET PARKING ON LITTLE COMMON LANE FROM 23 APRIL - 5 MAY due to the installation of a new cold water mains. Access to St Luke's is still clear up Little Common Lane but a two way traffic sytem will be in operation.

Privacy Policy

Privacy policy

1 Introduction

1.1 As a user of our website you have a right to know how we comply with the principles of Information Governance.

1.2 This privacy policy is intended to inform you how we gather, define, and use personal information collected via our website. This information may include your name, address, telephone number, email address or other personally identifiable information.

1.3 All personal Information or details will be used in accordance with the guiding principles of and in compliance with the Data Protection Act.

2 Information collection

2.1 St Luke’s may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the website.

2.2 You need to be aware that the transmission of information via the Internet is not completely secure. Any transmission of personal data to us via the website is at your own risk.

2.3 Once we have received your information we will use strict procedures and security measures to prevent unauthorised access to any data received.

2.4 We may collect and process the following data about you:

2.4.1 Information that you provide by filling in forms on our website. This includes information provided at the time of submitting your contact details, completing application forms for job vacancies or other recruitment schemes or requesting further information about our services.

2.4.2 Information about your computer including, where available, your IP address, operating system and browser type.

2.4.3 Details of your visits to our website and the pages and resources that you access.

2.5 The information we collect about you may be used to:

2.5.1 send you further details of our services

2.5.2 contact you in response to any general or specific enquiries you may have made

2.5.3 process any application submitted by you in connection with any job vacancy or volunteer opportunity

2.5.4 send you information about recent developments in areas in which you have expressed an interest

2.5.5 automate certain functions on our website

2.5.6 ensure content from our website is presented in the most effective manner for you and your computer

2.6 Our website may contain links to and from third party websites. If you follow a link to these websites, please note that they have their own privacy policies and will be subject to separate terms and conditions. We do not accept any responsibility or liability for these sites.

3 Use of cookies

3.1 A cookie is a small text file that is placed on your computer when you visit a website. Cookies help websites function usefully and can also provide information to website owners.

3.2 Our prime objective for using cookies is to enable you to find the information you need as quickly and easily as possible.

3.3 Cookies do not place viruses on your computer and cannot run programs.

The cookies used by the hospice do not provide us with any private or personally identifiable information and all data gathered is anonymous. However, they can serve a number of useful functions including helping us understand how visitors use our site and the number of visitors to specific web pages. This helps us improve our site.

3.4 Your web browser may prompt you that a web site uses cookies and gives you the right to authorise or decline their use. Your browser option gives you the opportunity to decide if you wish to automatically accept cookies. You need to be aware that disabling cookies means that some features of the website such as remembering viewing options will not work

3.5 To comply with EU legislation we are required to tell you about the cookies used on this website and what they do. The details are contained in the following list:

Where X is the ID of a page that has page-level authentication opt-in enabled. Where X is either "S" or "M" and where Y is the name of a field on a form Where X is the name of a metadata search page, and Y is the unique ID of the current user. Where XX is the unique id of a web form survey page on your website.

Cookie name

What is it for?

How long does it last?

What’s the implication for site behaviour?


These cookies are used to collect information about how visitors use our site, using a service called Google Analytics. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

Session, 30 minutes, 6 months or 2 years, depending on the cookie name

Without this, we will not be able to track the number of visitors to different parts of the website.


A random selection of letters and numbers agreed by prior calls between a third-party authentication system and the website to allow single-sign-on between different systems when configured.


Without this, the current user cannot be identified on the website, so signing in, purchasing items, My Profile, polls, and all other personalised sections of the site will stop working. This cookie is essential when a user signs in.


Contains the value "1" if a user has opted-in to access a page with page-level session opt-in enabled.


Without this cookie, page-level opt-in will not function.


Contains a value that will be shown as the default value in a question on a form. Allows third-party code to set form defaults.


If this cookie is not used, then default values cannot be set by any third-party system that is setting default values on forms in your site.


Contains the term that the user used to perform a metadata document search.


Without this cookie, document metadata searches will not work properly on the site.


The word "True" to record that the user needs to see the User Search form when on User Administration parts of the site. The word "False" is used to tell the system to hide the search form.


The user experience when searching for users is much degraded.


Used to track the user’s settings for their current browsing session. Typical content: randomly generated letters and text. Nothing in this cookie can be used to access a user’s private information.


Many site functions require this value.


Holds the date and time that the current session started and is used by the pop-up survey function to display a survey a set number of minutes following the user arriving at the site.


If not used, then the pop-up survey feature will not function.


A 32-digit randomly-generated number that identifies the shopping basket of the current customer.


Without this cookie, the user’s shopping basket will not be able to hold the contents of the user’s basket.


Contains whether the search column is being sorted in "ASC"ending or "DESC"ending order.


No. Although without it, the sort order of search columns will not be remembered and this function will not work.


Contains the name of the column on the User Search Results part of User Administration that is being used to sort the search results.


Without this cookie, the User Search Results table will not be sortable.


A unique identifier to determine the current user of the website, randomly generated when the user signs in.


Without this cookie, then certain user functions will not work.


The word "True" if the current user is allowed to modify the site.


Certain functionality is turned on or off based on this value.


Contains an alias name used by a user on the discussion forums.


If you use the alias function of the discussion forums, then it is needed.


Used to track whether the user is signed in. Typical content: randomly generated letters and text.


Without this cookie, then certain user functions will not work.


When you access the site, this cookie is set and is fundamental to site use.


Without this cookie, the site will not work.


A single-digit number that represents the current 'viewing option' being used by the website visitor.


If you want your users to be able to use the Viewing Options accessibility features of your site, then it is needed.


Encrypted value that identifies the current authenticated user within the system.


Without this cookie, then certain user functions will not work.

FormSubmission - {XXXXXXXX-XXXX- XXXX-XXXX-XXXXXXXXXXXX} Where XX is the unique id of a web form page on your website.

Name only (holds no value) if a form has been set up to only allow a single submission, this cookie remembers that the user has submitted the form.

5 years.

If you want to use the ‘single submission only’ feature of the Web Form template, then it is needed.


The word "Threaded" or "Flat" to determine the format that the user has selected to view discussion forums in.

1 year.

Without this cookie, the display choice of the user will not be remembered.

username_ XXXXXXXX-XXXX-XXXX- XXXX-XXXXXXXXXXXX Where XX is the unique identification number of a website.

Used to remember a user's username if the user selects the 'Remember my Username' box on the sign in screen of a site.

1 year.

Without this cookie, the ‘remember my username’ feature will not work.

WebPoll- XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXX Where XX is the unique ID of a poll on your website.

Name only (holds no value) if the user has voted on a poll.

On the date entered by the author as the end date of the poll.

Without this cookie, non-signed-in users will be able to vote multiple times on a poll.

X-UserSearchDefinition Where X is a single digit number from 0 to 9.

Contains information entered by the user on the User Administration user search page. This allows the user to navigate elsewhere on the site and to return to the correct user search results.


Without this cookie, the search results will not be shown when the user returns to the search form.


The word "true" to record that the user has completed a pop-up survey and to ensure that the survey does not get redisplayed to the user.

100 years.

Without this cookie, the popup survey will not be able to remember that it has been shown, and will continue to be shown to the user.

3.6 You can find out more about cookies, including how to see what cookies have been set and how to manage and delete them, at the websites listed below.

All About Cookies website

GoogleAnalytics terms of service

GoogleAnalytics Opt-out Browser Add-on

3.7 St Luke’s is not responsible for the contents or the reliability of external websites and does not necessarily endorse the views expressed within them. Listing as a link should not be taken as endorsement of any kind.

3.8 We cannot guarantee that links to other websites will work all of the time, and we have no control over the availability of external web pages.