What is St Luke's Service Feedback Forum?
We are committed to continually improving our services.
Our Service Feedback Forum (SFF) is a new open forum for hospice patients, carers, family members, friends, St Luke's staff, volunteers, trustees, GPs and District Nurses. The purpose of the group is to give everyone a voice in how we develop our services for the future and identify areas of improvement.
Can I join the St Luke’s Feedback Forum?
If you are currently using, have used or are in any way involved in our services, you are welcome to join our SFF and help make a difference to other people using our services here at the hospice or out in the community.
What is involved?
The group will aim to meet three times a year either at St Luke’s or virtually. The first meeting will aim to be the beginning of September 2022.
What is a virtual member?
If you are unable to commit to attending the meetings, you can opt to become a virtual member and have your say over emails. If you do not have access to emails but want to share feedback about your experience, you can write to us at Service Feedback Forum, St Luke’s Hospice, Little Common Lane, Sheffield, S11 9NE
We will discuss different topic such as:
- Review of our services - is there anything that we are not doing that we could or should be doing?
- What would you like to see more/less of and why?
- Review of hospice information leaflets
- Review of St Luke's website
- Developmental ideas for our services
- Testing menu ideas from our café
- Q & A sessions
How you’ll make a difference?
By being part of our SUFF group and attending our meetings or joining as a virtual member, you can have a say in how services are delivered and developed here at St Luke’s Hospice.
What will happen to your feedback?
Our team will look through and evaluate all the feedback received. A report will be given to the Executive Team and the Healthcare Governance Committee (HGC). The team will also implement and follow-up on any actions agreed upon which will be reported in the annual Quality Account.
We are very keen to expand membership of this important group so if you would like to find out more please get in touch.
To join or for more information about our Service Feedback Forum, please contact our Patient Services team on 0114 236 9911 or email [email protected]