In their own words
Alan shares his experience of St Luke's.
“St Luke’s is a remarkable place. There is an atmosphere of calm, peacefulness, courtesy, caring and efficiency which is felt from all members of staff and volunteers. A wonderful place to come to terms with the end of life, both for the patient and for the relatives. I hope your work goes from strength to strength – thank you to all”.
“St Luke’s is like being in the middle of a loving and caring family”.
“The care and attention my mum had in St Luke's was faultless. She was kept comfortable and clean and the care from the doctors and all of the staff was perfect. The surroundings were first class and our time visiting my mum we were made to feel at home. We felt privileged for my mum to spend her last days at St Luke's. Thank you for all you did”.
“Everything is above excellent – the staff are ready to help at a moment’s notice”.
“The quality of care and environment is better than any high class London hotel”.
“Our experience with St Luke's is very positive even though dad died. We could not fault the service, quality of staff who attended to my dad. We look upon my dad's three day stay at St Luke's as going on a mini break at a 5 star hotel. He was happy to be there and knew that he was in safe hands and that he would have all his needs met”.
“My daughter has been a qualified nurse for 40 years and says she has never seen such professionalism and caring as we experienced at St Luke’s. All the staff - cleaners, hospitality, receptionists, day care, nursing, medical and anyone else I may have missed were all kind, caring and professional”.
“The food is marvellous – compliments to the chef!”
“Very happy to have a place like this to rely on - they have knowledge and time to help you”.
“Everyone should have the St Luke's end of life care. All the staff, doctors, nurses, HCAs, hospitality, cleaners and receptionists are without a doubt very special. I am in awe of them all, nothing is too much trouble, you never feel that they are too busy to give you their time, although I know that often they are. For the rest of our lives, myself and my family will think of you with great affection.”