Hi, I'm Catrina Bonnington, a Reception Coordinator at St Luke's.

I came to St Luke’s 13 years ago to do a temping job because somebody was having a hip replacement – and I’ve been here ever since!

As Reception Coordinator, I make sure all reception shifts are properly covered and I also supervise training and support the team.

From a patient perspective, my team covers all aspects of a patient's journey. Everything from phoning people to say we have a bed available, right through liaising with funeral directors.

We meet people in the many stages of the process and people deal with things very differently – they might be scared, anxious, upset, or angry and we are there to make things easier for them and to make sure that everybody we meet is treated with compassion.

I love my job and I always feel that if we are making a person’s day better for even just five minutes then it’s been a good day.

Our team is often told that it’s great to see our smiling faces when people walk through the door.

People judge the hospice by how they are greeted the first time they visit and I like to think that the whole family is taken care of by our reception team.

#WeAreHospiceCare #HCW2023 #HospiceCare

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