Text Donate

Text Donate Terms & Conditions

St Luke’s hospice Text Donate Terms & Conditions 

St Luke’s will receive 100% of all text donations.

By texting you are giving us your number and agreeing to future communication from us by SMS.

Your text will be charged at the value of the donation plus one message at your standard network rate (based on your service provider rates).

You can only donate from a UK mobile phone number. You cannot donate using this service from a mobile phone number from Republic of Ireland or Channel Islands, Manx network for Isle of Man may work on approved shortcodes.

If you donate using this service from a UK mobile abroad, you may incur additional network charges.

You must obtain permission from the bill payer before sending a text message. You must be 16 years old or over to send a text donation.

St Luke’s does not accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received.

There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

Charity customer care number to call for more information or support – 0114 235 7551.

Data Protection

Your data will be handled in accordance with the Data Protection Act 1998 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where such transfer is a necessary part of our activities, or we are required to do so by operation of law.

SMS service provided by instaGiv. instagiv is a trading name of Txt2give Limited, registered under Company No.NI073911

Gift Aid

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred.


If you do not wish to receive any further communication from St Luke’s at all in the future please contact our Supporter Care team by:

Telephone – 0114 235 7551

Email – info@hospicesheffield.org.uk

Text – STOP to 70145 at any time.