Work for us - St Luke's Hospice Sheffield

Job opportunities

St Luke's is an organisation that values and adds quality to individuals’ lives. Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special.

How to apply

Please email a CV and covering letter (outlining your most current experience and your reasons for applying for the post). All applications should be emailed to [email protected].

Alternatively you can post your CV to:
Human Resources Department
St Luke’s Hospice
Little Common Lane
Sheffield
S11 9NE

To find out more about any listed job vacancy, please email [email protected] or call our HR team on 0114 235 7541.

Please Note: we do reserve the right to close any vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

All posts at St Luke's are subject to a Disclosure and Barring Service (DBS) check.

IT Service Manager (One Year Fixed Term Contract)

Location:

Little Common Lane, Sheffield, S11 9NE UK

Status:

37.5 hours, One Year Fixed Term Contract

Salary:

£38,000

Closing date:

04 October 2024 | Time:23:00

Interview date:

17 October 2024 | Time:23:00

About Us:

St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. No patient or family is ever the same, and our journey with each individual is unique. Through the provision of high-quality care, support, compassion and respect, we aim to improve the lives of people during some of their most challenging times.

Our values embody our way of working and they are Dignified, Compassionate, Inspired and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people.

About the Role:

As a driven and experienced IT leader with a passion for delivering exceptional IT services, you will be responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring that service levels are met and that continuous improvement initiatives are implemented.

You will manage the day to day operations of the St Luke’s IT Department, enabling it to function effectively, efficiently and economically and providing line management support to the IT Service team.

We’re looking for an IT professional who combines technical expertise with excellent leadership skills. The ideal candidate will have proven experience in IT service management with experience of developing, implementing and reporting on KPIs.

Key responsibilities include:

Leading the IT Service Team: Overseeing the IT service team to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met. This involves not only monitoring team performance but also fostering a proactive, customer-centric culture that delivers exceptional service to internal and external stakeholders.
Conducting Root Cause Analysis and Implementing Solutions: Performing in-depth root cause analysis of recurring IT issues, identifying underlying problems, and implementing long-term corrective actions. This ensures issues are resolved effectively and recurrence is minimized, contributing to improved service reliability and efficiency.
Managing IT Service Escalations: Acting as the primary point of contact for escalated IT service-related issues, ensuring that critical incidents are handled promptly and resolved in a timely manner. This involves liaising with stakeholders, coordinating with relevant teams, and providing clear communication throughout the escalation process.
Reporting and Performance Monitoring: Preparing and presenting regular service desk performance reports to the Head of IT & Digital. These reports include statistical analysis and insights into trends, service levels, and any issues that require attention, contributing to data-driven decision-making and continuous service improvements.
Supporting and Developing the IT Service Team: Providing ongoing mentorship and support to the IT service team, ensuring that they meet required standards in all aspects of their work. This includes identifying training needs, offering guidance, and helping to develop team members' skills to enhance overall team performance and service delivery.

What we’re looking for:

Experience in IT Service Management: Proven track record with at least 3 years of experience in managing IT services, including leading teams, working with service frameworks, and managing supplier contracts.
Knowledge of Compliance and Systems: Strong understanding of ISO27001, GDPR, and practical experience with systems like Azure Active Directory and inTune.
Team Leadership and Communication: Ability to manage and motivate a team, communicate technical solutions to both technical and non-technical stakeholders, and mentor colleagues.
Problem Solving and Time Management: Demonstrated advanced problem-solving skills, effective time management, and prioritisation abilities for handling both support requests and projects.
Commitment to Values and Development: Dedication to personal and professional development, proactive in improving services, and alignment with the organisation’s values of being compassionate, dignified, inspired, and pioneering.

Why Join Us:

At St. Luke’s, we offer more than just a job – we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits

Join Our Team:

If you're ready to bring your expertise and compassion to St. Luke’s Hospice and contribute to the well-being of all those affecting by terminal illness in Sheffield, we encourage you to apply now.

Job Description Employee Specification

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Join our Medical Locum Bank

Working at St Luke’s provides the ideal opportunity to gain experience in palliative medicine for anyone considering a career in palliative medicine or for professional development. You will have the opportunity to work within our dynamic Integrated Community Service and In-Patient Centre.

In order to work with us, you will need to hold full registration with the GMC with a licence to practice, along with prior experience in palliative medicine.

Please email us at [email protected] to register your interest.

Equity, Diversity & Inclusion (EDI) at St Luke’s

At St Luke’s we aspire to build diverse and inclusive teams where everyone is welcome and feels a sense of belonging, recognising the value that different principles, perspectives and experiences bring. We see EDI as more than simply ensuring we commit to our legal obligations under the Equality Act, making certain no person or persons are unlawfully discriminated against because of any characteristic as legally protected under the UK Equality Act 2010, which we extend to include neurodiversity and socio-economic diversity. We are committed to attracting as diverse a range of candidates as possible and welcome speaking to people about how we can build in flexibility.

St Luke’s is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.